Terms and Conditions
General Terms and Conditions
These terms are between you and Eeze Covers. Eeze Covers is a trading name of Paul Sweeney, trading as Sofa Cover Co. You can contact us by email at eezecovers@gmail.com or by phone on 07760777876 or 01484 976295.
Our postal address is not published on this website. Our name and address are shown on your invoice.
These general terms and conditions of sale ('General Terms and Conditions of Sale') apply to any order you place. You must read these General Terms and Conditions of Sale carefully. By placing an order you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service from Eeze Covers.
Product and Service Descriptions
We have taken reasonable precautions to try to ensure that prices quoted are correct and that all products have been fairly described. However, when ordering products or services please note that:
- Orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised;
- All prices are displayed in pounds sterling.
- All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.
Our prices are for making your covers; fabric is charged extra. Tailor Made prices include the home visit, fitting and cushions. We do not arrange transport of furniture or fabric. If you are supplying your own fabric, you can send it to us or have it delivered straight to us.
If you are sending us your old covers, you send them to us at your own cost. For a standard UK order, posting your finished new covers to you costs £25 p&p. For overseas and multi-item orders, we will confirm the postage cost when you order.
Acceptance of Your Order
We will notify you by email or telephone as soon as possible to confirm that we have received your order.
All products that you order through Eeze Covers will remain the property of Paul Sweeney (trading as Eeze Covers and Sofa Cover Co) until we have received payment in full from you for those products.
We take a small deposit when you place your order. The balance is due when your covers are finished, before they are dispatched or fitted. Payment is by bank transfer, using a payment link we send you.
If we cannot supply you with the product or service you ordered, we will not process your order, we will inform you of this by e-mail and, if you have already paid for the product or service, refund you in full.
For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example Citizens Advice for UK customers).
Delays
We aim to complete all orders within 2–4 weeks. For Copy Cover orders, this is counted from when we receive your old covers.
Occasionally, the supply of your product(s) may be delayed or prevented for reasons beyond our control - for example, material shortages or higher than anticipated demand. Where this is the case, we will, of course, make every effort to keep you informed but shall be under no liability to you for such delay or failure.
Returning Items to Us
If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
Liability
There are certain liabilities which we cannot exclude by law and nothing in these General Terms and Conditions limits our liability for personal injury or death caused by our negligence or for fraud. You have certain rights as a consumer under the Consumer Rights Act 2015, including legal rights relating to faulty or incorrectly described goods. For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizens Advice. Nothing in these General Terms and Conditions will affect these legal rights and, in particular, we will perform our obligations under these General Terms and Conditions with reasonable care and skill. Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund. We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control. You must follow any advice we give you to keep products we supply to you safe (including any instructions). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice. In any event we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.
Our Guarantee
All our covers come with a lifetime workmanship guarantee, with no conditions. This guarantee is in addition to your legal rights and does not affect them.
We also honour our lifetime workmanship guarantee on covers we made when the business was Eeze Covers Ltd.
Other Important Terms
These General Terms and Conditions of Sale supersede any other terms and conditions previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise. You may not assign or sub-contract any of your rights or obligations under these General Terms and Conditions of Sale to any third party unless we agree in writing. We may assign, transfer or sub-contract any of our rights or obligations under these General Terms and Conditions of Sale to any third party at our discretion. No relaxation or delay by us in exercising any right or remedy under these General Terms and Conditions of Sale shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing. If any of these General Terms and Conditions of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these General Terms and Conditions of Sale shall remain in full force and effect. Only you and we shall be entitled to enforce these General Terms and Conditions of Sale. No third party shall be entitled to enforce any of these General Terms and Conditions of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise. These General Terms and Conditions of Sale are governed by English law. In the event of any matter or dispute arising out of or in connection with these General Terms and Conditions of Sale, you and we shall submit to the exclusive jurisdiction of the English courts.
Additional Terms & Conditions of Sale
These terms and conditions apply to any order which you place with Eeze Covers in addition to our General Terms and Conditions of Sale.
When you order a product or service listed below, you must read these Additional Terms and Conditions of Sale carefully. By placing an order for the specific goods listed below, you confirm that you have read, understood and agree to the applicable Additional Terms and Conditions of Sale in their entirety as well as to our General Terms and Conditions of Sale. If you do not agree to the applicable Additional Terms and Conditions of Sale in their entirety or to our General Terms and Conditions of Sale, you must not place any order for the below-specified products or services.
If there is any conflict between these Additional Terms and Conditions of Sale and our General Terms and Conditions of Sale, these Additional Terms and Conditions of Sale prevail to the extent of that conflict.
What Products and Services Do These Additional Terms and Conditions of Sale Apply To?
These Additional Terms and Conditions of Sale apply when you order any covers made to order for you, including our Tailor Made, Copy Cover and Measure Your Own services.
Additional Terms & Conditions – Made-to-Order Covers (Tailor Made, Copy Cover and Measure Your Own)
Cancellations, Amendments, Returns & Refunds
Once we have cut your fabric, your order cannot be cancelled.
If you cancel before we have ordered fabric for your order or started work on it, we will refund your deposit. If fabric has already been bought for your order and you have paid for it, the fabric is yours and we will post it to you. Once we have cut your fabric, the full price is payable.
We do try to accommodate any changes to an order, but this is not always possible. It depends on how much notice you give us (counted from the date of our order acknowledgement email) and how far your order has gone through production. Once payment is taken, please contact us by email at eezecovers@gmail.com or by phone on 07760777876 or 01484 976295 so we can tell you where your order is up to. You are responsible for the original order cost even if we are unable to incorporate any changes and you will also be responsible for any additional production costs as a result of making any changes we may be able to accommodate for you. Any extra cost caused by changes you ask for must be paid before we make those changes. Delivery times will also be affected on orders placed on hold or orders where we implement changes under your instruction. Otherwise, except in accordance with your legal rights, we do not accept returns for made to order items. Please note that the 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to goods made to your specifications or clearly personalised, such as covers made to measure for your furniture.
Circumstances where we would only accept returns in accordance with your legal rights are:
- if there is a fault with your item and we cannot rectify this;
- if the item has not been manufactured as specified;
We reserve the right to make good any ill-fitting covers.
Cleaning of covers
Do not use whiteners and do not tumble dry your covers.
Although most of our fabrics are machine washable, we will not be held responsible for any shrinkage or colour loss (due to different machines' cleaning cycles, etc.). If you do intend to wash your covers, we strongly recommend first washing an arm protector cover or cushion cover to be sure of its suitability before risking washing the sofa covers. We also recommend refitting whilst still slightly damp.
Tailor Made Service
Our Tailor Made service includes a home visit to measure your furniture and a return visit to fit your covers. We cover roughly a 150-mile radius of Yorkshire, and will travel nationwide for jobs over £1,300 (making cost, excluding fabric). The minimum order is 2 chairs or a single sofa.
Measure Your Own Service
We offer our Measure Your Own service for basic shaped furniture only, where your furniture is suitable and you are happy to measure it yourself. Send us a photo and we'll let you know if yours is suitable. We send you a measurement chart, you fill it in and send it back, and we make your covers from your measurements. If your covers do not fit because of a measuring mistake, we will work with you to amend them.
Copy Cover Service
This is an extremely discounted service due to the fact we are using your old covers for a template.
Our Copy Cover service is available across the UK and internationally, with no minimum order. Send us your old covers, or we can arrange collection.
Although we are copying your covers, we are making them to our own "chic style" covers which will give a more relaxed modern appearance to your furniture.
If ordering copy covers, please note the covers will be copied from your originals, so please make sure your originals are an adequate fit before sending them to us for copying.
We will not be held responsible for covers that do not fit due to original covers not being a good fit. You MUST inform us if any amendments need to be undertaken from your original covers.
If any amendments are required, please inform us by email so we have a traceable instruction.
Please note parts of your original covers will need to be taken apart in order to take the template. We cannot guarantee no damage to your old covers when being unpicked, although we do try our best. We do not normally return original covers. If you want your original covers back, there is a small fee of £65 per item (due to the extra time taken to carefully unpick them and put them back together). Please tell us by email before we start your order, so we have a traceable instruction. Eeze Covers accepts no responsibility for returning old covers unless this was requested by email.
Piping is optional: please tell us when you order if you would like your covers piped. We do not top-stitch our covers: all our seams are overlocked to give strength and prevent fraying. Top-stitched covers will be replicated to our own design using bare, overlocked seams. We cannot return top-stitched original covers due to the work involved in taking them apart and putting them back together again.
By keeping to our above terms for copy covers we are able to keep offering these excellent value for money covers.
Thank You For Your Order